PRIVACY POLICY (May 18, 2018)

Last Updated:  May 18, 2018

 

Greetings, we are Filmbot Inc (“Filmbot”), a software provider supporting our cinema partner’s website, box office station(s) and kiosk station(s) (the “Online Services” or “Platforms”). We provide point-of-sale ticketing software for these Platforms and collect information on behalf of our cinema partner. You should also read the cinema’s Privacy Policy to understand how they will use your information. At Filmbot (“Filmbot”, “we”, “us”, “our”), we care about the privacy of users of the Online Services, and the purpose of this Privacy Policy (this “Policy”) is to help users of the Online Services understand: (1) what types of personal information we may collect from users of the Online Services, (2) the purposes for which we use such information, (3) our disclosure policies, and (4) your rights regarding any personal information we collect. If you have any questions regarding the Online Services or this Policy, please feel free to contact us at your convenience at contact@filmbot.com.

 

Purpose of the Privacy Policy.

 

Filmbot is committed to respecting and protecting your privacy rights, and we created this Privacy Policy to give you (the user) notice of how your private information will (and will not) be used by us in connection with our Online Services (together with its subdomains, content and services). In simplified form (greater detail is below), our policy can be summarized as follows:

 

1.     We take privacy seriously.

2.     We do not collect information from children under 13 years of age.

3.     Tokenization technology supported by payment processor Monetary helps keep customer data secure.

4.     We will not sell or rent your personal information, but may share it with the cinema partners from which you have purchased tickets, as well as our third-party development partners when necessary for database and application testing and software improvements.

5.     We may track your purchase history via credit card token across the Filmbot point-of-sale system and complementary dining point-of-sale systems utilizing the Monetary gateway as part of cinema operations. This information may be shared with the cinemas from which you have purchased tickets so they may better understand their audience, market and offer incentives directly to their customers, and/or improve their service.

6.     When purchasing tickets to the cinema, we may give you the opportunity to Dine ‘n’ Dash, whereby you will be sent a link prior to the screening to access an online menu hosted by MobileBytes to begin selecting items for your upcoming dining order, set your preferred tip amount and charge the order to the same card used to originally buy the tickets without the need to sign a check at the end of the screening. By choosing to Dine ‘n’ Dash, you permit us to share the credit card token generated during your initial ticketing order with MobileBytes, so they may charge the same card for your dining purchase. Please see full Terms & Conditions hosted by MobileBytes when ordering through their service.

7.     We may aggregate information across cinema locations and chains.

8.     In certain legal situations, we may be compelled to disclose your information, but we will let you know if that occurs.

9.     If you are outside the United States, you understand and agree that we may store your information in the United States.

10.   You are always welcome to contact Filmbot to better understand how we handle customer data.

 

This Privacy Policy applies to the online websites and box office and kiosk stations where you visit and/or make purchases.

 

This policy describes how we treat specific types of personal and non-personally identifiable information through the Online Services where you visit and/or make purchases. By interacting with us, you consent to these practices.

This privacy policy applies to how we use your information. 

 

We obtain and manage specific types of information from you.

 

During ONLINE website checkout transactions - including but not limited to tickets, donations and membership purchases - data entered by customers is handled as follows:

The following details are stored by Filmbot:

·       Full name

·       Email Address

·       Last 4 digits of credit card

·       Credit card brand

·       Billing address (only for donations)

·       Billing postal code

·       Country

 

The following details are submitted directly to Monetary through a Monetary-hosted form, so are not stored or transmitted by Filmbot:

 

·       Cardholder Data, including Primary Account Number (PAN)

·       Sensitive Authentication Data (ie. CVV)

 

A token is generated by Monetary and associated with the customer credit card, which is stored by Filmbot.

 

During an online transaction, Monetary returns the following data to Filmbot:

 

·       Credit card token

·       Credit card last 4 digits

·       Month and year expiration date

·       Amount of purchase

 

Please see Monetary’s Privacy Policy here.

 

During ONSITE ticketing transactions at the box office or kiosks, credit card data is transmitted directly through DataCap and Monetary technologies and compatible hardware. Please see DataCap’s Privacy Policy here and Monetary’s Privacy Policy here.

During an onsite transaction, DataCap returns the following data to Filmbot, which is stored by Filmbot:

 

·       Authorized amount

·       Cardholder name

·       Card brand

·       Entry method

·       Last 4 digits of card

·       Date and time of transaction

·       Response from processor

 

For every online and onsite ticketing order, Filmbot generates an Order ID associated with that specific order.

 

 

 

Dine ‘n’ Dash

We strive to support a customer experience that is as seamless as possible, in which your dining experience within the cinema interrupts your screening as little as possible. When purchasing tickets to the cinema online, Monetary generates a token associated with the credit card. By agreeing to this Policy, you permit Filmbot to email you a link prior to the screening to access an online menu hosted by MobileBytes to begin selecting items for your upcoming dining order, set your preferred tip amount and charge the order to the same card used to originally buy the tickets without the need to sign a check at the end of the screening. By choosing to Dine ‘n’ Dash, you permit us to share the credit card token generated during your initial ticketing order with MobileBytes, so they may charge the same card for your dining purchase. Please see full Terms & Conditions hosted by MobileBytes when ordering through their service. We may offer you the opportunity to receive your Dine ‘n’ Dash link via text instead of email, which you may choose and enter your phone number to receive, which will serve as your consent to receive such text messages. Standard text rates will apply.

Customer Profiles and Purchase History

Filmbot may construct customer profiles that track and associate (1) purchase history via credit card token generated by Monetary during online and onsite ticketing transactions across the Filmbot point-of-sale system and (2) token and transactional purchase totals through complementary onsite and online dining point-of-sale systems utilizing the Monetary gateway as part of cinema operations. This information may be shared with the cinemas from which you have purchased tickets so they may better understand their audience, market and offer incentives directly to their customers, and/or improve their service.

We use Google Analytics to better understand how visitors find and use our online cinema experience.

Cinema Newsletter

We enable you to opt into receiving email newsletters managed directly by the cinema, by entering the following information which we share with their third-party service Mailchimp:

·       Full name

·       Email address

Please see Mailchimp’s Privacy Policy here.

 

We use information as disclosed and described here.

 We use information to administer the Platforms.

We use information to send you email confirmation of your ticket order when purchasing tickets online.

We use information to respond to your requests or questions. For example, we might use your information to respond to your customer feedback. 

We use information to send you the opportunity to Dine ‘n’ Dash.

We use information to communicate with you about your account or our relationship. We may contact you about our account or feedback. We might also contact you about this Policy or our Terms of Service. 

We use information to improve our products and services. We may use your information to make our Online Services and products better in collaboration with cinema merchants and our third-party partners.

We use information for security purposes. We may use information to protect our company, our customers, and our websites.

We use information for marketing purposes. For example, we might provide you with information about new products and special offers from us. We might tell you about new features or updates. These might be third party offers or products we think you might find interesting. To manage this, read the choices section below.

We use information as otherwise permitted by law.

We may share information with third parties.

 We will share information with our cinema partners. Theater management may use this information to better understand their audience, identify their most lucrative patrons, and market to their customers.

We will share information with our vendors. These are third parties who perform services on our behalf, such as dining point-of-sale system MobileBytes, delivering the Dine ‘n’ Dash service.

We will share your information with the cinema’s payment vendor Monetary (currently, www.monetary.co). For information about how they may use and share your data, please visit https://www.monetary.co/privacy-policy.

We will share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may share it if a government agency or investigatory body requests. We might share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business was sold, we may share information as part of that transaction.

We may share information for other reasons we may describe to you.

 

You have certain choices about sharing and marketing practices.

 

You can opt out of receiving our marketing emails. To stop receiving promotional emails from Filmbot, please email contact@filmbot.com. We will still send you transactional messages. These include responses to your questions. To opt out of receiving marketing emails from the cinema, please contact the cinema directly.

 

You can control cookies and tracking tools. Your browser may give you the ability to control cookies or other tracking tools.  How you do so depends on the type of tool.  Certain browsers can be set to reject browser cookies.  To control flash cookies, which we may use on certain websites from time to time, you can go here.  Why?  Because flash cookies cannot be controlled through your browser settings. 

 

Our Do Not Track Policy: Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals.  If you block cookies, certain features on our sites may not work.  If you block or reject cookies, not all of the tracking described here will stop.

Your California privacy rights.

If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email at privacy@filmbot.com, or write to us at the address listed below. Indicate in your letter that you are a California resident making a “Shine the Light” inquiry.

 

These sites and apps are not intended for children.

Our Platforms are meant for adults. We do not knowingly collect personally identifiable information from children under 13 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us at contact@filmbot.com. You can also write to us at the address listed at the end of this policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children's privacy on-line here.

 

We store information in the United States.

Information we maintain may be stored both within and outside of the United States.  If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to U.S. laws, which may not afford the same level of protection as those in your country.

 

We use standard security measures.

The Internet and software apps are not 100% secure. We cannot promise that your use of our Platforms will be completely safe. We encourage you to use caution when using apps and the Internet. To learn more about how to protect yourself online, visit www.ftc.gov.

We keep personal information as long as it is necessary or relevant for the practices described in this Policy. We also keep information as otherwise required by law.

 

We may link to other sites or have third party services on our Platforms we don’t control.

Our Platforms may have links to websites we do not control. Our Platforms may also have plugins or host other third party services that we don’t control. This policy does not apply to the privacy practices of those websites or third parties. When you interact with those websites or third parties, they may collect information from you.  Read the privacy policy of other websites carefully. We are not responsible for these third party practices.

 

Feel free to contact us if you have more questions.

If you have any questions about this Policy or want to correct or update your information, please email us at contact@filmbot.com.

 

You can also write to us at:          

Filmbot, Inc.

603 Seagaze Drive #712

Oceanside, CA 92054

 

We may update this Policy.

This Privacy Policy may be updated from time to time, but the changes will not apply retroactively.

We will notify you of any material changes to our Policy as required by law. We will also post an updated copy on our Online Services. Please check our Online Services periodically for updates.

© 2018 Filmbot, Inc. All rights reserved.